At Claire Outfit, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process. Please review our policy below.

1. Return Policy

  • Eligibility for Return:
    Returns are only accepted for damaged or defective items. We do not accept returns for items that are simply unwanted, unless the product is faulty or not as described.

    • The return request must be made within 7 days from the date of delivery.

    • To initiate a return, you must contact us by email at [email protected] within 7 days of receiving your order.

  • Return Condition:
    Items must be returned in their original condition, unused, and with all original packaging, labels, and tags still intact.

2. Refund Policy

  • Refund Process:
    After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method.

    • For Cash on Delivery (COD) orders, a refund will be processed via cash.

  • Timeframe for Refunds:

    • Once your return is approved, the refund will be processed within 7-10 business days.

    • Refunds will be issued for the cost of the item(s) only. Any shipping fees are non-refundable.

3. How to Return an Item

  • If your item is eligible for return, follow these steps:

    1. Contact Us: Email us at [email protected] within 7 days of receiving your order.

    2. Provide Details: Include your order number, the item(s) you wish to return, and a description of the issue (damaged or defective).

    3. Return Instructions: We will send you instructions on how to return the item(s).

4. Non-Returnable Items

  • Certain items cannot be returned for health and hygiene reasons, including:

    • Intimate apparel

    • Swimsuits

    • Any items that have been worn or used outside the scope of the original condition

5. Shipping and Handling for Returns

  • You will be responsible for the return shipping costs unless the return is due to a damaged or defective item.

  • We recommend using a tracked shipping service to ensure your returned item is safely delivered to us.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please report it within 7 days of receiving the product.

    • Contact us at [email protected] with your order number and photos of the damaged/defective item.

    • Once we verify the issue, we will provide instructions for returning the item, and a full refund or replacement will be issued.

7. Exchanges

  • We do not offer exchanges at this time. If you need a different size, color, or product, please return the original item and place a new order.

8. Contact Us

If you have any questions or need assistance with your return, feel free to reach out to us at:

Email: [email protected]